Globaru Return & Refund Policy

Last updated: October 4, 2026

At Globaru, we want you to receive the apparel and other products you ordered in the condition and style you expected.

This Return & Refund Policy explains Globaru's general practices for returns, replacements, refunds, and order cancellations. Globaru sells products worldwide, and additional consumer rights may apply depending on where you live.

This policy does not restrict, exclude, or waive any consumer rights that cannot legally be restricted, excluded, or waived. If the law applicable to your purchase gives you a right that differs from this policy, the applicable law will apply.

1. Returns for change of mind, size, or color

Unless applicable law gives you a specific right to cancel, withdraw from, return, or receive a refund for an order, Globaru does not voluntarily accept returns or provide refunds because:

• you changed your mind;
• you ordered the wrong size;
• you selected the wrong color;
• you no longer want the product; or
• you otherwise made an ordering decision that was not caused by a problem with the product.

This policy does not override mandatory consumer rights, including applicable cancellation, withdrawal, statutory guarantee, warranty, or faulty-goods rights.

2. Damaged, defective, or incorrect products

If your order arrives:

• damaged;
• defective or faulty;
• materially different from its description;
• incorrectly produced; or
• incorrect, such as receiving a different product from the one you ordered,

please contact us at support@globaru.com.

When contacting us, please include:

1. your order number;
2. a clear description of the problem; and
3. photos or other evidence of the problem, where available.

Providing photographs can help us investigate the issue and determine the appropriate resolution more quickly.

Recommended reporting period

For damaged, defective, or incorrect products, we recommend that you contact us within 7 days after delivery.

This 7-day period is intended to help us investigate problems and process claims efficiently. It does not shorten, waive, or replace any statutory consumer rights that apply to you.

If you discover a problem after this period, you should still contact us. We will review the issue and handle it according to applicable law and the circumstances of your claim.

3. Lost packages

If your order appears to have been lost in transit or does not arrive, please contact us at support@globaru.com with your order number.

We recommend reporting a suspected lost package within 7 days after the estimated delivery date so that we can investigate the shipment promptly.

This recommended reporting period does not limit any statutory rights that apply to you.

4. What happens after you contact us

After you contact Globaru, we will review the issue and determine the appropriate resolution.

Depending on the circumstances and applicable law, the resolution may include:

• a replacement;
• a repair, where appropriate;
• a refund;
• a price reduction;
• reimbursement of applicable return or shipping costs; or
• another remedy required by applicable law.

Globaru will not use this policy to take away a remedy or choice that applicable law gives you.

If a return is required

Please contact us for return instructions. Prior approval is not required to exercise statutory cancellation or withdrawal rights.

After reviewing your claim, Globaru will tell you whether the product needs to be returned.

If a return is required and possible, we will provide you with the appropriate return instructions and an authorized return address.

Globaru does not publish a general return address because the appropriate return location may depend on the particular order and fulfillment process.

If a return is not possible

If a return is not possible or reasonably available, Globaru will arrange an appropriate remedy.

Depending on the circumstances and applicable law, this may include a refund to your original payment method, a replacement, or another legally required remedy.

Where applicable law gives you a specific choice of remedy or requires a refund, Globaru will follow those requirements.

5. Return shipping costs

If a product is damaged, defective, incorrect, or otherwise covered by a statutory remedy that requires the seller to cover return costs, Globaru will not require you to bear costs that applicable law requires Globaru to cover. Customers pay return postage unless applicable law requires Globaru to cover it.

If a return is required for a statutory cancellation or withdrawal right, return-shipping responsibility will depend on the applicable law and the information provided to you before purchase.

Globaru does not voluntarily accept returns for change of mind, incorrect size, incorrect color, or similar ordering decisions unless applicable law provides a right to return the product. 

6. Refunds

When a refund is due, Globaru will generally issue it to the original payment method used for the purchase, unless applicable law permits or requires another arrangement or you expressly agree to another method.

If a damaged, defective, or incorrect product cannot reasonably be returned, Globaru may arrange a refund without requiring the customer to return the product, subject to applicable law.

Where a statutory refund deadline applies, Globaru will comply with that deadline.

We process approved refunds within 5 business days of approval, or sooner where applicable law requires. Your bank or payment provider may take additional time to display the refund. This processing timeframe does not extend any statutory refund deadline.

For UK statutory cancellations, applicable rules generally require reimbursement using the same payment method and provide specific timing rules concerning when goods have been returned or evidence of return has been provided.

Where a customer validly exercises a UK statutory cancellation right, the refund generally includes the cost of the least expensive standard delivery option offered by the trader. An additional amount paid for a more expensive delivery option generally does not have to be refunded beyond the standard delivery cost.

For defective, damaged, or incorrect products, Globaru will handle refunds and applicable shipping costs in accordance with the consumer protections that apply to the purchase.

7. Cancellation requests before production or shipment

If you want to request cancellation of an order before it has entered production or shipment, please email support@globaru.com within 1 hour after placing your order.

Globaru will make reasonable efforts to cancel the order when possible.

However, cancellation is not guaranteed. Orders may enter production or fulfillment quickly, and an order may no longer be cancellable once processing has begun.

If an order cannot be voluntarily canceled, this does not remove or limit any cancellation, withdrawal, refund, or other statutory right that applies to you.

8. UK customers

If you are a consumer in the United Kingdom, you may have statutory rights that apply in addition to this policy.

For most online sales of goods, UK consumers generally have a 14-day cancellation period beginning when the goods come into the consumer's physical possession. A consumer generally does not have to give a reason for exercising this right.

This statutory right is separate from Globaru's one-hour request period for attempting to stop an order before production or shipment.

There are exceptions to the statutory cancellation right. These can include certain goods that are made to the consumer's specifications or clearly personalized, among other statutory exceptions.

Globaru currently sells standard designs and does not offer customized products. Globaru therefore will not automatically treat a standard design as a personalized or made-to-specification product merely because the item is produced after an order is placed.

UK consumers also have statutory rights relating to goods that are faulty, defective, not as described, or otherwise fail to meet the requirements of applicable consumer law.

9. EU customers

If you are a consumer in the European Union, EU consumer rules generally provide a 14-day right of withdrawal for online purchases, subject to statutory exceptions. For goods, the withdrawal period generally begins when the consumer receives the goods.

A consumer generally does not need to provide a reason for exercising the withdrawal right.

EU law includes exceptions to the withdrawal right. One exception can apply to goods made to the consumer's specifications or clearly personalized.

Globaru sells standard designs and does not currently offer customized products, so Globaru will not automatically treat an ordinary standard design as personalized merely because the product is produced after the order is placed.

EU consumers also have statutory legal-guarantee rights for goods that do not conform to the contract. Remedies can include repair or replacement and, where legally applicable, a price reduction or refund.

Where a product is defective, applicable EU consumer rules generally require the appropriate remedy to be provided without cost to the consumer.

10. Sale and discounted items

Sale, discounted, promotional, and clearance products retain all applicable statutory consumer protections.

An item being on sale does not by itself remove rights relating to:

• defective or faulty goods;
• incorrect products;
• goods that do not conform to their description or legal requirements; or
• statutory cancellation or withdrawal rights where those rights apply.

Nothing in this policy is intended to reduce a consumer's mandatory legal protections because a product was purchased at a discount.

11. Contacting Globaru

For questions about an order, cancellation request, damaged product, defective product, incorrect product, lost package, or potential return, contact:

support@globaru.com

Please include your:

• order number;
• description of the issue; and
• photos or other evidence, where available.

Please contact us for return instructions. Prior approval is not required to exercise statutory cancellation or withdrawal rights.

If a return is required, Globaru will provide the appropriate return instructions and authorized return address.

If a return is not possible or reasonably available, Globaru will determine the appropriate remedy, including a refund where applicable.

12. Statutory consumer rights

This policy describes Globaru's general return, refund, and cancellation practices.

It does not restrict, exclude, waive, or replace any statutory consumer rights that cannot legally be restricted, excluded, waived, or replaced.

If applicable law gives you a right to cancel, withdraw from a purchase, return goods, receive a repair or replacement, receive a price reduction, receive a refund, or receive another remedy, that right remains available to you regardless of this policy.

Where this policy conflicts with a mandatory requirement of applicable law, the mandatory legal requirement takes precedence.